Specialty Coffee Indonesia - Coffee Bean Roaster Indonesia


story of our passion

Terms & Conditions


This website is own and managed by PT. Citarasa Prima Indonesia Berjaya (“CRP Group), and this terms and conditions ("Terms", "Agreement") apply to visitors and users of UPNORMAL-STORE.com. The term "us", "we" or "our") refers to UPNORMAL-STORE.com, and the term "User", "you" or "your" refers to the user who accept this Terms and Conditions. The use of this website shall indicate your acceptance to these conditions, do not use this site if you do not agree to be bound by these terms.

If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms and Conditions and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services or purchase of Products; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this website and using the Services.

Data Integrity

You certify that all information, data, and other details you provide to UPNORMAL-STORE.com is correct, accurate, up-to-date and complete. You are responsible for issuing and improving the information you provide for this site.

Privacy Poilcy

You agree that the personal information and data you provide to UPNORMAL-STORE.com, whether through this website, email, telephone and other forms of communication; collected, stored and processed in accordance with the terms of the Privacy Policy. We reserve the right to update or change the Privacy Policy at any time, and announce the latest version on this website.

Force Majeur 

UPNORMAL-STORE.com is exempted from compliance with the Terms of Use, in whole or in part, as a result of an event or series of events caused by:

  1. Weather conditions or any other natural causes
  2. War, terrorism, riots, civil disturbance or act of rebellion
  3. Quarantine or Embargo
  4. Strikes, or
  5. Other causes beyond the control of UPNORMAL-STORE.COM.

If such event occurs, UPNORMAL-STORE.com is temporarily unable to deliver the goods you purchased. You will be given the option to delay the delivery, or cancel your purchase and receive a refund.


  1. You are required to make a transaction through the transaction procedures set by UPNORMAL-STORE.com. 
  2. When making a Purchase, you agree that: - You are responsible for reading, understanding, and agreeing to the overall information / description of the Product (including but not limited to color, quality, functionality, etc.) before making any bid or commitment to purchase - You acknowledge that the actual color of the product as it appears on the UPNORMAL-STORE.com site depends on your monitor screen. UPNORMAL-STORE.com has made its best efforts to ensure the colors in the photos displayed on the UPNORMAL-STORE.com website appear as accurate as possible, but can not guarantee that the color appearance on the UPNORMAL-STORE.com Site will be accurate. -  You acknowledge and agree that you enter into a legally binding contract to purchase the Product when you purchase a Product.
  3. You understand and agree that the availability of the Goods stock is the sole responsibility of UPNORMAL-STORE.com. Related to the stock availability of Producst may change at any time, in the case of the Product is out of stock, we will reject your order and the payment for the Products will be refunded to you.
  4. UPNORMAL-STORE.com has full authority to refuse payment without prior notice. 
  5. You shall make the payment immediately (no later than 2 days) after you check out. If within the time limit for which payment or confirmation of payment has not been made by you, UPNORMAL-STORE.com has the authority to cancel such transaction. You have no right to file a claim or demand against such cancellation.
  6. Payment confirmation for cash deposit must be attached with the deposit slip in the form of invoice number and name. Payment confirmation without these information will not be processed by UPNORMAL-STORE.com
  7. You agree not to disclose or handover your payment receipt and / or payment data to anyone other than UPNORMAL-STORE.com. In the event of any loss arising because of the disclose and  handover of payment receipt and / or payment data to another party, it shall be your responsibility
  8. You are required to confirm Product receipt, after receiving the Purchased Product. UPNORMAL-STORE.com provides a time limit of 2 (two) days after the shipment status is "shipped" on the UPNORMAL-STORE.com system, for you to confirm receipt of the Product. If within this time limit there is no confirmation or claim on your part, then you are approving the automatic confirmation of Product acceptance by the UPNORMAL-STORE.com system. 
  9. You acknowledge and agree that any claim posted after an automatic confirmation / confirmation of Product acceptance will not be the responsibility of UPNORMAL-STORE.com. Losses incurred after the automatic confirmation / confirmation of Product acceptance shall be your personal responsibility.
  10. You understand and agree that any  issue concerning Product delivery caused by delayed payment is your responsibility. 
  11. You understand and agree that delay in payment process and additional fees caused by bank difference you use and the official  bank  account of UPNORMAL-STORE.com is your personal responsibility.
  12. Refund from UPNORMAL-STORE.com to you may only be made in accordane with Terms of Return.
  13. You are required to make the payment with the nominal amount corresponds with the bill number along with the unique code (if any) listed on the payment page. UPNORMAL-STORE.com shall not be liable for any losses suffered by you if a payment that is inconsistent with the charge amount stated on the payment page.


Product Return Policy

Damaged/defected Product:

  1. Order Cancelation within 2 x 24 hours after receiving the Product
  2. Return in 14 days, depends on your domicile
  3. The Returned Product must be in the same condition (good condition) 
  4. UPNORMAL-STORE.com will refund all purchase fees 
  5. UPNORMAL-STORE.com will not refund the shipping fees

If you received the wrong product, we will send the replacement product, or you can choose to refund.If the order received is not in full : Please inform us immediately on the UPNORMAL-STORE.com web contact so we may assist you immediately.

Delivery Policy

Shipping Method:

All shipments to all over Indonesia are use expedition services that cooperated with Upnormal-Store.com.

Delivery days:

Everyday except Saturdays, Sundays and Public Holidays.

Delivery time:

Delivery time to Sumatra and Java is 2-4 working days. Delivery time outside Sumatra and Java approximately 2-6 working days. The delivery can be processed when the payment is confirmed.

Shipping costs:

Shipping costs will be calculated automatically when you checkout the website. Please note that the weight stated on the product page is the weight of the product. The shipping cost is determined not only by the weight of the product but also determined by the packaging dimensions based on the criteria set by our shipping partners.

Term of Returns (for Coffee only) :

Conditions : If the Coffee received do not match your order or the roasting date exceeds 3 (three) months from the date of receipt.